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Rig automation has focused on improving safety with equipment designed to reduce manpower/human interaction and assume repetitive tasks and operations. As more parts of a drilling rig become automated, there has been a change in how rig personnel interact with equipment. A system of remote monitoring, diagnostics and technical support has been developed to make this interaction more seamless and expand the focus of rig automation. Case studies are presented in this paper of actual field conditions where the remote monitoring system eliminated hazardous operations, discovered operational ‘bad habits', and identified areas requiring additional training. Use of the remote diagnostic system prevented the need for physical contact between human and machine in order to solve problems. Documented field incidents have shown benefits of increased safety in many areas when using remote monitoring and management compared to operations without.