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Abstract Implementing effective Knowledge Management strategy can be key elements to enable the continuous creation of value in a transitioning energy market where sustainability, diversity and equity are in the spotlight. This paper presents the blueprint, and approach for deploying KMS solutions embedded in widely spread platform, resulting in an effective community-wide engagement. This manuscript complements SPE-210844-MS which focus on the highly successful and extremely cost-effective, fit-for-purpose Knowledge Hub for training and development.
The current global challenges, and the need for transformation driving our industry, requires the development of new and cost-effective ways for the exchange and support of colleagues located both at office locations and remote field teams. A detailed blueprint identifying the components and interfaces required to link Exchange, Support, and a comprehensive Knowledge Hub was developed. Ice-breaking. A systematic follow-up of pain-points, ideas, and operational issues allowed the materialization of Impacting Knowledge Elements that generated multiple tangible benefits in different operative areas under different contexts.
Navigability, Mesh Interconnection between objects, the selection and deployment of diverse dedicated areas where employees could network and interact across functions and geographical locations, and feel free to exchange and bring forward important technical matters, tackle issues and engage experts and knowledge bases in a diverse, but closely linked, forum areas proved to be highly successful in creating the conditions for substantial exchange and a continuously growing interest for coming back to the platform with a willingness to close the loop on what was being achieved in multiple fronts. The use of Analytical tools, detailed KPIs, and of dashboards to analyze the flow of traffic and the issues of interest allowed to keep the platform relevant and up to date for each of the members in a highly diverse community. The approach utilized by this particular CoP has translated in an average usage and engagement that is in many cases 40x of others technical CoPs deployed in the same period. Multiple success stories have been achieved in the form of operational issues resolved and impacting knowledge put into practice by remote field teams.
The paper explores specific examples of novel and exceptionally successful strategies and elements that were used in the design and implementation of the integrated ecosystem for exchange (while manuscript SPE-210844-MS explores Learning & Development elements). Analytical tools, SME crowdsourcing, lead and moderation, allowed sustained grow indicators include +112% of Active Users, +745% on Traffic/Posts, +52% in Knowledge Contributions.
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